Return window

The Robodome has a 30-day return policy, which means you have 30 days after receiving your item to request a return. To start a return, you can contact us at Team@therobodome.com.

Return Eligibility

 Certain products in certain situations can be returned; however, there are limitations.

Any product to be returned must meet the following conditions:

• The item(s) must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

• The item(s) were purchased from The Robodome and proof of purchase is provided.

• A return request is submitted to The Robodome for review and approval.

Returns must include all components, hardware, and accessories. Missing parts may result in a partial refund or denial.

Non-Returnable Items

Certain types of items cannot be returned, such as:

• Custom products

• Special orders

• Personalized items

• Stickers of any kind

Products listed as “not returnable,” “end of sale,” “no returns or exchanges” or other, similar designator may not be returned unless received defective or damaged.

Products that have been assembled, modified, or used in any way cannot be returned unless they arrived defective.

Unfortunately, we cannot accept returns on sale items or gift cards.

Defective or damaged items

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Defects must be reported within 7 days of delivery. Damage caused by incorrect assembly or misuse is not considered a defect.

Return Shipping

Return shipping costs are covered only for defective or incorrect items. If your return is approved due to defect or incorrect item, The Robodome will send you a return shipping label, as well as instructions on how and where to send your package

For all other returns, the customer is responsible for return shipping.

Items shipped back to The Robodome without an approved return will not be accepted.

Electronics

Electronic components (receivers, batteries, motors) must be unused and unpowered to qualify for return unless they are DOA (dead on arrival) and The Robodome has been properly notified.

LiPo Batteries

Due to safety regulations, LiPo batteries cannot be returned once opened unless they are defective upon arrival. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Combat damage exclusion

Damage caused by use in robot combat, testing, or operation is not covered under the return policy.

Refund Timeline

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at Team@robodome.com

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

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You can always contact us for any return question at Team@robodome.com